Terms & Conditions

The Reiss website is operated by Next Retail Limited trading as Reiss under an exclusive licence from Reiss. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Reiss.

These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over. By ordering goods from us you are deemed to have understood and accepted these terms.

The seller of the goods featured is Next Retail Limited, who are supplied by Reiss Ltd. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. All contracts with Next and the contents of this site are displayed in English.

You may contact us at this address or by using this form or call us on 0333 777 4557 (Lines are open: Monday - Friday 8am - 6pm GMT and Saturday and Sunday 8am - 4pm GMT). Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers, if you are opted into receive marketing.

Customer Services

If you have an order query, please contact us by using this form or call us on 0333 777 4557 (Lines are open: Monday - Friday 8am - 6pm GMT and Saturday and Sunday 8am - 4pm GMT). Please note telephone calls may be recorded for training and quality purposes.

In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number and email address.

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use https://www.reiss.com only with involvement of a parent or guardian. We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

We are committed to respecting your privacy. A copy of our Privacy Policy can be found here. An electronic copy of each order is held by us but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks.

Orders and Contract

Your order for goods is accepted and a contract is formed when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us, or may be cancelled by you.

Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, we will continue to own any goods ordered until we receive payment in full from you, even though the goods may have already been delivered to you. Purchases from us will be charged the day the goods are dispatched/purchased in-store.

Returning Your Order

You have the right to return your order as long as you do so no later than 28 days after the day on which you receive the goods or service. Please be aware that your right to return does not apply to certain goods that we sell, for example, swimwear/underwear, fragrance where the seal has been broken or pierced jewellery items.

You must take reasonable care of the goods and not use the goods that you are returning to us. You should return goods to us in their original packaging, wherever possible. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights please contact your Citizens Advice Bureau or a Solicitor.

Delivery to Stores

Delivery of your order to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport concessions, and is subject to stock availability and demand.

Please take one form of personal identification (e.g. driving license or utility bill) and the delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day from 2pm Sunday to Saturday. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to your home is £5.95 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer.

In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

For full courier delivery charges, see the DELIVERY CHARGES section.

Delivery Charges

Delivery charges will not be refunded if you return your order unless the product is faulty or does not fit the description given.

Next Day Delivery- Excluded Post Codes

NB If the first 4/5 characters of the following postcodes below match your postcode (e.g. AB12 3xx), Next Day Delivery will be unavailable.AB 31-35 41-54 52 ABERDEEN ; AB 36-38 55-56 83 NORTHERN HIGHLANDS ; EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND) ; FK 17-21 85 ARGYLL ; GY 9 72 GUERNSEY ; HS 1-9 83 NORTHERN HIGHLANDS ; IM ALL 73 ISLE OF MAN ; IV ALL 83 NORTHERN HIGHLANDS ; KA 27 86 ARRAN ; KA 28 85 ARGYLL ; KW 0-14 83 NORTHERN HIGHLANDS ; KW 15-17 82 ORKNEY SHETLAND ; PA 20-78 85 ARGYLL ; PH 15-18 85 ARGYLL ; PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS ; PH 30-31 34-44 49-99 85 ARGYLL ; TR 21-25 37 CORNWALL ; ZE ALL 82 ORKNEY SHETLAND ;

Delivery to Evri Parcel Shop

Standard delivery charge to a Evri Parcel shop is £5.95. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel on the customer’s behalf, the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £5.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund).

Return your unwanted item(s) within 28 days (beginning on the day after the day you receive the goods). Or within 28 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 28 days of delivery (beginning on the day after you receive the goods.

Returns to store are free.

The returns charge will be deducted from your account or from the sum refunded to you.

If you have any questions please go to www.reiss.com/help where we have a full range of information to help you, or call us on 0333 777 4557. For call charges, contact your service provider.

Delivery to Alternative Address

This service allows orders placed by the customer to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).

Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.

Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery Offers

Free delivery offers are subject to availability. Free delivery and other offer codes remain our property, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days. This service is available in all of our stores and is free of charge (excluding department stores, concessions, airports and franchises). If a Next store is more convenient for you, we have partnered with them to receive Reiss returns and to arrange refunds in their stores. For details of your nearest store please call 0333 777 4557 or log on to www.reiss.com.com/storelocator. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days.

We are pleased to offer free and immediate returns in over 600 locations across the UK.

This is the quickest and easiest way to arrange a return, visit one of our Reiss stores and your refund will be actioned immediately in store. If a Next store is more convenient for you, we have partnered with them to receive Reiss returns and to arrange refunds in their stores.

Alongside our free in-store returns, you can also arrange a return via courier, collected from your home or via your local Evri, Parcelshop or locker. From February 1st 2023 this will cost £1.95 per parcel, which will be deducted from your total refund amount within 3-5 days.

Using Evri Parcel Shop to Return an Order

Items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this, a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. For hygiene reasons, pierced jewellery items cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Swimwear/Underwear - Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear if the hygiene seal has been removed or any tickets have been broken.

Fragrance - Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the fragrance packaging has been opened or damaged.

Earrings - In the interests of hygiene and consumer safety, we are unable to accept returns on earrings for pierced ears.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Reiss stores only. This card cannot be used to purchase online. Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption, you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Reiss Banking Department, Reiss Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time, call 0333 777 4557. For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

We cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains our property and is not a cheque guarantee, credit or charge card. We reserve the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from us.

Online

• All major credit and debit cards
• Reiss gift cards and e-vouchers
• PayPal
• Apple Pay
• nextpay

In-Store

• All major credit and debit cards (including Apple Pay and Google Pay)
• Cash
• Reiss gift cards and e-vouchers

From time to time we will run promotional offers with selected partners. Unless otherwise stated:

• Offers are only available online
• Discount only applies to full priced items
• Promotional codes must be applied to your basket at the time of placing the order
• Discounts cannot be applied retrospectively
• We reserve the right to withdraw such offers at any time

Welcome Discount

• Upon opting into email marketing via the homepage, a discount code will be provided to you on site, and via email.
• The discount entitles you to 10% off your first order.
• Enter the discount code into the promo code box on the shopping bag to redeem the discount.
• You must be logged into your customer account. The discount code can only be used by the account holder. The offer is non-transferable.
• The code can only be used once per customer.
• The discount is for online purchases only.
• The discount cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
• Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
• If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
• The discount cannot be exchanged for cash and no refund or change will be given.
• Usual delivery times, methods and charges and returns policy apply.
• We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
• The promoter is Reiss Ltd, 12 Picton Place, London, W1U 1BW.
• This promotion is governed by English law and disputes are subject to the jurisdiction of the English courts.
• Our privacy policy can be viewed here.

PROMOTIONS ON GUEST/EXPRESS CHECKOUT

• Some promotions are not available when checking out with Apple Pay Express Checkout.

Terms & Conditions for the Instagram Georgie Ray Styling Prize Draw (the “Prize Draw”)

Introduction

The Prize Draw is organised and run by Reiss Ltd (“Reiss”), who can be contacted at 12 Picton Place, London, W1U 1BW.

By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Reiss, which are final and binding in all matters related to this Prize Draw.

The Prize Draw starts at 18:00 (BST) on 12th May 2025 and ends at 18:00 (BST) on 13th May 2025 (the “Prize Draw Period”).

Who can enter this Prize Draw?

Participants must:

• Have a valid Instagram account;
• Be a resident of the United Kingdom with a United Kingdom postal address;
• Be aged 18 or over; and
• Subject to winning the Prize Draw, be available to participate and attend a @georgieraystyle styling appointment in London.

The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Reiss, any person who directly or indirectly controls or is controlled by Reiss, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.

By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Reiss reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.

How does the Prize Draw work?

No purchase is necessary to enter the Prize Draw and entry is free.

To enter the Prize Draw on Instagram https://www.instagram.com/reiss/#, during the Prize Draw Period participants must:

• Follow @Reiss on Instagram and join the Reiss broadcast channel through the “Reiss Group Chat” link in the @Reiss bio; and
• Respond to the Reiss message setting out the entry instructions for this Prize Draw with your summer vacation plans (the “Instagram Prize Draw Message”), (together an “Entry”).

Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.

All Entries must be received by Reiss during the Prize Draw Period or they will be void. Reiss will not accept responsibility for:

• Prize Draw Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
• Any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using the Prize.

On or after 14 May 2025, three (3) winners will be selected at random, using a random computer- generated process, from all valid Entries received.

The winners will be notified on or after 14 May 2024 via Instagram direct message to the account used to enter the Prize Draw (“Notification”).

The Prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winners will also need to provide Reiss with any further information requested by Reiss in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.

The winners will receive an email with further details of the Prize within 7 days of the date they provide Reiss with the information as set out in paragraph 3(g) (the “Arrangement Email”).

The winners may be required to provide Reiss with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.

If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Reiss’ sole discretion, be disqualified and an alternate winner will be selected.

What is the Prize?

Each winner will receive a 1-hour fashion styling appointment with @georgieraystyle (the “Appointment”). During the Appointment, @georgieraystyle will style each winner using Reiss products. Each winner will be gifted a maximum of four (4) Reiss products of the winner’s choice and as styled on the winner (excluding any Reiss shearling or leather jackets or accessories). (together the “Prize”).

The Appointment, arranged by Reiss, will be within one (1) month of the Prize Draw closing date (the “Appointment Date”). The Appointment Date will be determined by @georgieraystyle’s availability and at Reiss’ sole direction. Reiss will communicate the Appointment Date with each winner in advance via email following the Arrangement Email but for the avoidance of doubt, this will not be booked on any weekend or public holiday. The Appointment Date cannot be rearranged if the winner is unable to attend.

If the winner is unable to attend the Appointment Date arranged by Reiss, the winner will only be entitled to four (4) Reiss products as selected by Reiss or @georgieraystyle.

The Prize does not include any other costs in relation to the Prize. Any expenses, including travel costs, will be the sole responsibility of each individual winner.

The winner is responsible for informing @georgieraystyle and Reiss of their size, style, what they want to get out of the Appointment, and any other information as required or set out in the Arrangement Email.

Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Reiss determines that the Prize is being misused. Reiss reserves the right to substitute a prize of an equal or greater value in its absolute discretion.

General

Reiss reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non- compliance with these Terms.

Reiss will use your personal details to contact you for administrative purposes relating to this Prize Draw.

If you have elected to be added to Reiss’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.

Reiss will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website https://www.reiss.com/privacy.

The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Reiss may be required to provide this information to the relevant regulatory authorities.

The decision of Reiss regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.

Any cancellation or changes will be posted on the relevant Prize Draw page at https://www.reiss.com/terms).

With the exception of liability which cannot be excluded by law, Reiss is not liable for, and you release Reiss from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.

This Prize Draw is run by Reiss, it has no affiliation with Instagram, and Instagram has no liability whatsoever for the running of this Prize Draw. Any complaint about the Prize Draw should be directed to Reiss and not Instagram.

If you require any help or have any enquiries relating to these Terms, please contact Reiss at the address above.

These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales

Terms & Conditions for the TikTok Georgie Ray Styling Prize Draw (the “Prize Draw”)

Introduction

The Prize Draw is organised and run by Reiss Ltd (“Reiss”), who can be contacted at 12 Picton Place, London, W1U 1BW.

By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Reiss, which are final and binding in all matters related to this Prize Draw.

The Prize Draw starts at 18:00 (BST) on 12th May 2025 and ends at 18:00 (BST) on 13th May 2025 (the “Prize Draw Period”).

Who can enter this Prize Draw?

Participants must:

• Have a valid TikTok account;
• Be a resident of the United Kingdom with a United Kingdom postal address;
• Be aged 18 or over; and
• Subject to winning the Prize Draw, be available to participate and attend a @georgieraystyle styling appointment in London.

The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Reiss, any person who directly or indirectly controls or is controlled by Reiss, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.

By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Reiss reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.

How does the Prize Draw work?

No purchase is necessary to enter the Prize Draw and entry is free.

To enter the Prize Draw on TikTok https://www.tiktok.com/@reissofficial, during the Prize Draw Period participants must:

• Follow @reissoffical on TikTok;
• Like and save the TikTok post setting out the entry instructions for this Prize Draw (the “TikTok Prize Draw Post”);
• Comment your summer vacation plans in the comment section of the TikTok Prize Draw Post, and
• Repost the TikTok Prize Draw Post to their TikTok account. (together an “Entry”).

Each participant can only enter the Prize Draw once. Only the first Entry by each participant will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once, only their first Entry will be entered into the Prize Draw.

All Entries must be received by Reiss during the Prize Draw Period or they will be void. Reiss will not accept responsibility for:

• Prize Draw Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
• Any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using the Prize.

On or after 14 May 2025, one (1) winners will be selected at random, using a random computer- generated process, from all valid Entries received.

The winners will be notified on or after 14 May 2025 via TikTok direct message to the account used to to enter the Prize Draw (“Notification”).

The Prize must be claimed in accordance with the instructions in the Notification message, within 7 days of the Notification (the “Claim Period”). In order to receive their Prize, the winners will also need to provide Reiss with any further information requested by Reiss in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.

The winners will receive an email with further details of the Prize within 7 days of the date they provide Reiss with the information as set out in paragraph 3(g) (the “Arrangement Email”).

The winners may be required to provide Reiss with proof of identification in order to verify compliance with the eligibility requirements for the Prize Draw.

If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Reiss’ sole discretion, be disqualified and an alternate winner will be selected.

What is the Prize?

The winner will receive a 1-hour fashion styling appointment with @georgieraystyle (the “Appointment”). During the Appointment, @georgieraystyle will style the winner using Reiss products. The winner will be gifted a maximum of four (4) Reiss products of the winner’s choice and as styled on the winner (excluding any Reiss shearling or leather jackets or accessories). (together the “Prize”).

The Appointment, arranged by Reiss, will be within one (1) month of the Prize Draw closing date (the “Appointment Date”). The Appointment Date will be determined by @georgieraystyle’s availability and at Reiss’ sole direction. Reiss will communicate the Appointment Date with each winner in advance via email following the Arrangement Email but for the avoidance of doubt, this will not be booked on any weekend or public holiday. The Appointment Date cannot be rearranged if the winner is unable to attend.

If the winner is unable to attend the Appointment Date arranged by Reiss, the winner will only be entitled to four (4) Reiss products as selected by Reiss or @georgieraystyle.

The Prize does not include any other costs in relation to the Prize. Any expenses, including travel costs, will be the sole responsibility of the individual winner.

The winner is responsible for informing @georgieraystyle and Reiss of their size, style, what they want to get out of the Appointment, and any other information as required or set out in the Arrangement Email.

Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Reiss determines that the Prize is being misused. Reiss reserves the right to substitute a prize of an equal or greater value in its absolute discretion.

General

Reiss reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non- compliance with these Terms.

Reiss will use your personal details to contact you for administrative purposes relating to this Prize Draw.

If you have elected to be added to Reiss’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.

Reiss will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website https://www.reiss.com/privacy.

The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Reiss may be required to provide this information to the relevant regulatory authorities.

The decision of Reiss regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.

Any cancellation or changes will be posted on the relevant Prize Draw page at https://www.reiss.com/terms).

With the exception of liability which cannot be excluded by law, Reiss is not liable for, and you release Reiss from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.

This Prize Draw is run by Reiss, it has no affiliation with TikTok, and TikTok has no liability whatsoever for the running of this Prize Draw. Any complaint about the Prize Draw should be directed to Reiss and not TikTok.

If you require any help or have any enquiries relating to these Terms, please contact Reiss at the address above.

These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales

The Prize Draw is organised and run by Reiss Limited (“Reiss”), who can be contacted at 12 Picton Place, London, W1U 1BW.
By entering this Prize Draw you agree to these Terms and Conditions (the “Terms”) and any decisions reached by Reiss, which are final and binding in all matters related to this Prize Draw.
The Prize Draw starts at 00:00 (GMT) on 1 October 2024 and will continue until a closing date is communicated with sufficient notice (the “Prize Draw Period”). During the Prize Draw Period, each monthly Prize Draw will open at 00:00 (GMT or BST as applicable) on the first day of the month and close at 23:59 (GMT/BST) on the final day of the month.

Who can enter this Prize Draw?
Participants must:

• have a valid email address;
• be a resident of the United Kingdom with a United Kingdom postal address; and
• be aged 18 or over.

The Prize Draw is not open to directors, members, partners, employees, agents or consultants of Reiss, any person who directly or indirectly controls or is controlled by Reiss, or any supplier of goods or services in connection with the Prize Draw, or their spouses, life partners, business partners or immediate family members.
By entering the Prize Draw you hereby warrant that all information submitted by you is true, current and complete. Reiss reserves the right to verify the eligibility of all participants and disqualify a participant for submitting false information.

How does the Prize Draw work?
To enter the Prize Draw, during the Prize Draw Period participants must:

• Purchase Reiss products from a Reiss store during the Prize Draw Period and ask to receive an email receipt;
• Follow the instructions in the email receipt setting out how to enter the post-transaction survey (the “Survey”); and
• Complete the Survey by submitting answers to each of the questions and not select to remain anonymous (together an “Entry”).

For the avoidance of doubt, only completed Surveys will be considered to constitute an Entry.
Each participant can only enter the Prize Draw once every 90 days. Only the first Entry by each participant during that period will be accepted and constitute a valid Entry. For the avoidance of doubt, if a participant has entered more than once during that period, only their first Entry will be entered into the Prize Draw.
All Entries must be received by Reiss during the Prize Draw Period or they will be void. Reiss will not accept responsibility for:

• Prize Draw Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
• any change in dates, times or cancellations or other arrangements that may prevent a winner from accepting, taking or using the Prize.

On or after the first day of each month during the Prize Draw Period, one (1) winner will be selected at random, using a random computer-generated process, from all valid Entries received.
The winner will be notified within twenty-four (24) hours of the selection of the winner via an email to the address used to enter the Prize Draw (the “Notification”).
The Prize must be claimed in accordance with the instructions in the Notification, within 30 days of the Notification (the “Claim Period”). In order to receive their Prize, the winners will also need to provide Reiss with any further information requested by Reiss in accordance with the instructions set out in the Notification within this Claim Period. Failure to claim the Prize in accordance with the instructions in the Notification within the Claim Period will result in the forfeit of the Prize and an alternative winner will be chosen.
The winner will receive an email with further details of the Prize within seven (7) days of the date they provide Reiss with the information as set out in paragraph 3(g) (the “Arrangement Email”).
The winner may be required to provide Reiss with proof of purchase and identification in order to verify compliance with the eligibility requirements for the Prize Draw.
If a winner is found to be ineligible or fails to comply with the Terms, then the winner may, in Reiss’ sole discretion, be disqualified and an alternate winner will be selected.

What is the Prize?
There will be one (1) winner chosen per month for the duration of the Prize Draw Period.
Each winner will receive a £500 Reiss gift card to be spent online or in-store (the “Prize”).
The Prize will remain valid for 24 months from the date on which the winner claims the Prize.
The Prize will be governed by the Reiss Gift Card T&Cs which can be found at: https://www.reiss.com/terms.
The Prize does not include any other costs in relation to the Prize. Any expenses, including travel costs, will be the sole responsibility of each individual winner.
Prizes are non-transferable, non-exchangeable, and have a cash value of zero. Prizes are for personal use only and are not for resale. Prizes may be forfeited in the event that Reiss determines that the Prize is being misused. Reiss reserves the right to substitute a prize of an equal or greater value in its absolute discretion.

General
Reiss reserves the right to amend the rules of the Prize Draw, to withdraw the Prize Draw at any time if circumstances beyond its control make this unavoidable, or to cancel the Prize in the event of non-compliance with these Terms.
Reiss will use your personal details to contact you for administrative purposes relating to this Prize Draw.
If you have elected to be added to Reiss’s email database, you will also receive promotional emails with offers, news, products and information. You can unsubscribe at any time.
Reiss will keep your personal information safe and will use your personal information in accordance with the privacy policy available on its website (https://www.reiss.com/privacy).
The winner’s surname and geographic location will be made available. The winner will have the right to object to this information being published or to request a reduction in the amount of information being published. Reiss may be required to provide this information to the relevant regulatory authorities.
The decision of Reiss regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
Any cancellation or changes will be posted on the relevant Prize Draw page at https://www.reiss.com/terms.
With the exception of liability which cannot be excluded by law, Reiss is not liable for, and you release Reiss from, liabilities relating to any direct or indirect loss or damage which is suffered, as a result of entering the Prize Draw, failing to win, winning, accepting or using a Prize.
This Prize Draw is run by Reiss. Any complaint about the Prize Draw should be directed to Reiss.
If you require any help or have any enquiries relating to these Terms, please contact Reiss at the address above.
These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

You can use the Gift Card as full or part payment for goods purchased in REISS standalone stores in the UK, ROI or online at REISS.com, excluding concession and franchise stores.

You cannot buy a Gift Card with another Gift Card.

You can top up the balance of your REISS Gift Card at any time in participating stores up to a maximum total of £1000.

Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.

The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The Gift Card cannot be exchanged for cash. No change or refund will be given.

To check your balance at any time, call Gift Card enquiries on 0333 777 4557. For call charges, contact your service provider.

The Gift Card will automatically expire 24 months after the last time you use it to make a purchase or check your balance and any remaining balance will be deducted.

We cannot accept any responsibility for your Gift Card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The Gift Card remains our property and is not a cheque guarantee, credit or charge card.

We reserve the right to amend the terms and conditions and/or discontinue the Gift Card at any time. Your statutory rights are not affected.

If found return to, Next Retail Limited trading as REISS, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom

eVouchers

A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with us.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating stores in the UK and Ireland or online at www.reiss.com.

To redeem your eVoucher in store take a print out of your eVoucher into any participating store or present your eVoucher email on your mobile phone.

eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.

Main Sale Events

• All sale items are subject to availability.
• Delivery to stores and Evri Parcel shops is available for sale orders.
• Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
• See Frequently Asked Questions for further help and information.

If you have a complaint please write to Reiss Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 4557 or by using this form. We welcome and learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

NEXT RETAIL LIMITED

Company Registered Number: 4521150

United Kingdom VAT Registration: GB 179 7658 90

Jersey GST registration: 0002822

If any of this information changes we will tell you by updating the terms and conditions online, or by separate note to you.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

UK, EU and Channel Islands. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Reiss Online may differ from prices in-store.

These Terms of Use govern your conduct associated with the Customer Review Service offered by Next. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.

By submitting any content to Next, you represent and warrant that:

• You are the sole author and have not copied the content from any third party;
• All content that you post is accurate;
• Use of the content you supply does not violate these Terms of Use;
• Your review reflects your own genuine experience, regardless of whether it is positive or negative;
• You have not been offered any incentive to write or alter your review.

You further agree and warrant that you shall not submit any content:

• That is known by you to be false, inaccurate or misleading;
• That infringes any third party's copyright, trademark, or privacy;
• That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
• That contains any computer viruses, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.